2012-2013 Brenau University Catalog 
    
    Mar 29, 2024  
2012-2013 Brenau University Catalog [ARCHIVED CATALOG]

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MG 714 - Services Management

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This study of the managerial methods focuses on the establishment and control of optimal customer service levels for inventory, transportation, facility location, material handling, and customer access. Particular emphasis is placed on the role of information in meeting customer service requirements. Evaluated skills include: developing and using computer models for customer service planning and performance evaluation, team and individual presentations, and written case analysis and defense.



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