HC 315 - Healthcare Quality and Process Improvement

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A significant share of hospitalized patients are impacted by preventable errors, and a large portion of healthcare costs are attributable to efficiency shortcomings and other forms of waste. This course will explore various tools and strategies for analyzing processes leading to the development, implementation and edutainment of process improvements, as relates to effectiveness (quality) and efficiency (cost). Concepts for quality planning, quality control and quality improvement will be addressed. This course will examine the Six Sigma and Lean approaches to performance improvement, two models whose origins were in manufacturing but have more recently been widely adopted by healthcare organizations. A culture of organizational learning driven by strong leadership will be emphasized. Prerequisite(s): BA 303