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Aug 14, 2024
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HM 400 - Building Guest and Team Loyalty (3) This course helps students define standards of performance that impact guest and team experiences to create competitive advantage. Additionally, students will identify and develop strategies for reputation management and recovery in the face of guest and team conflicts that will mitigate future problems from occurring. Finally, students will identify and develop strategic communication programs to capture, interpret, and utilize guest and team feedback for continuous improvement in the guest and team experience.
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