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Oct 06, 2024
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MG 400 - Quality Management (3) This course examines the principles and methods used to plan, manage, and improve the quality of processes. The principles of quality include customer focus, continuous improvement, and the recognition of the negative impact that variability has on process quality, for both products and services. The methods include control chart analysis, process capability analysis, Failure Modes and Effects Analysis (FMEA), Measurement Systems Analysis, and Problem Solving. We will also investigate the historical development of quality management and strategies for implementing world class quality. Prerequisite(s): BA 303, BA 470
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